1. Overview
Thank you for shopping at Haldoorgfx.
Haldoorgfx is a digital marketplace offering downloadable digital products, including graphic templates, design assets, and creative resources.
Because all products are delivered digitally, this Refund Policy outlines when refunds may or may not be granted.
By purchasing or downloading any product from Haldoorgfx, you agree to this Refund Policy.
2. Digital Products – No Refunds
Due to the nature of digital goods:
❗ All sales are final.
No refunds or exchanges are provided once a digital product has been downloaded or accessed.
This policy exists because digital files cannot be returned or revoked after delivery.
3. When a Refund May Be Considered
Refunds may be considered only in the following situations:
- The file is corrupted or incomplete and cannot be opened
- The product significantly differs from its description
- A technical issue on our platform prevented a successful download
- Duplicate purchase of the same product (verified)
In such cases, we may:
- Provide a replacement file, or
- Issue a refund at our discretion
4. Situations Where Refunds Are NOT Provided
Refunds will not be issued for:
- Change of mind after purchase
- Lack of technical knowledge or software compatibility
- Mistaken purchases
- Failure to read product descriptions
- Inability to use the product due to personal skill level
- Downloading a file and later deciding not to use it
- Free products
5. Free Downloads
Free digital products are provided as-is and are not eligible for refunds or support claims.
6. Refund Request Process
If you believe you qualify for a refund, please contact us within 7 days of purchase with the following:
- Order number or invoice ID
- Product name
- Clear explanation of the issue
- Screenshots or proof (if applicable)
📧 Email: info@cre8so.com
We aim to respond within 3–5 business days.
7. Chargebacks & Payment Disputes
Unauthorized chargebacks or disputes without first contacting us may result in:
- Account suspension
- Loss of access to purchased products
We encourage users to contact us directly for resolution.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time.
Changes will be effective immediately upon posting.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact:
Haldoorgfx Support
📧 info@cre8so.com
🌐 https://cre8so.com