Knowledge Base
Welcome to the Cre8so Knowledge Base.
Here you’ll find guides, usage instructions, licensing details, and helpful resources to help you get the most out of your digital purchases.
This page is designed to give you clarity, not confusion.
Getting Started
How to Purchase a Product
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Browse the marketplace.
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Select your desired product.
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Review the product description and license.
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Complete your purchase.
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Download instantly from your dashboard.
All products are delivered digitally.
No physical items are shipped.
How to Download Your Files
After completing your purchase:
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Log in to your account.
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Go to your Dashboard.
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Open the Downloads section.
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Click the download button for your purchased product.
If you experience any issues, contact support and we’ll assist you.
File Usage & Software
What Software Do I Need?
Each product clearly states the required software in its description.
Common tools include:
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Adobe Illustrator
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Adobe Photoshop
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Figma
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After Effects
Please ensure you have the required software before purchasing.
Are Fonts Included?
Some products may require free or premium fonts.
If fonts are not included directly, download links or font names will be provided inside the documentation file.
Licensing & Usage
Can I Use the Products for Client Work?
Yes. Most Cre8so products can be used for commercial client projects.
Always review the license included with each product to confirm usage rights.
Can I Resell the Files?
No.
You may not resell, redistribute, sublicense, or share the original files in any form.
You may use them in end products for clients, but you cannot resell the templates themselves.
Can I Share Files With My Team?
Files may only be used by the purchaser unless the license explicitly allows team usage.
If you require extended or multi-user rights, please contact support.
Customization & Editing
Are Files Easy to Edit?
Yes.
All files are:
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Properly layered
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Clearly named
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Logically structured
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Organized for professional workflow
If you are familiar with the required software, editing should be straightforward.
I’m Not a Professional Designer. Can I Still Use These?
Yes.
Many products are built to be beginner-friendly while maintaining professional quality.
Basic knowledge of the required software is recommended.
Payments & Refunds
What Payment Methods Are Accepted?
Payment options depend on the platform setup and may include card payments and supported gateways listed at checkout.
Available methods are displayed during the checkout process.
Do You Offer Refunds?
Due to the digital nature of our products, refunds are generally not available once files have been downloaded.
However, if there is a technical issue or an incorrect file delivery, please contact support and we will assist you promptly.
Account & Support
I Lost My Download. What Should I Do?
Log into your account and access your Downloads section.
Your purchased files remain available in your dashboard.
How Can I Contact Support?
For questions, licensing clarification, or technical issues, contact us through the Contact page.
All inquiries are handled directly by the Cre8so team.
Still Need Help?
If you cannot find your answer here, please reach out.
We are committed to making your experience smooth, clear, and professional.