1. Overview
Thank you for shopping at Cre8so.
Cre8so is a digital marketplace offering downloadable digital products, including graphic templates, design assets, UI kits, motion graphics, and other creative resources.
Because all products are delivered digitally, this Refund Policy explains when refunds may or may not be granted.
By purchasing or downloading any product from Cre8so, you agree to this Refund Policy.
2. Digital Products – No Refunds
Due to the nature of digital goods:
❗ All sales are final.
No refunds or exchanges are provided once a digital product has been downloaded or accessed.
This policy exists because digital files cannot be returned or revoked after delivery.
3. When a Refund May Be Considered
Refunds may be considered only in the following situations:
- The file is corrupted, incomplete, or cannot be opened
- The product significantly differs from its description
- A technical issue on our platform prevented successful download
- Duplicate purchase of the same product (verified)
In such cases, we may:
- Provide a corrected or replacement file, or
- Issue a refund at our discretion
4. Situations Where Refunds Are NOT Provided
Refunds will not be issued for:
- Change of mind after purchase
- Lack of technical knowledge or software compatibility
- Accidental or mistaken purchases
- Failure to read the product description
- Inability to use the product due to skill level
- Downloading a file and later deciding not to use it
- Free products
Please review product requirements and descriptions carefully before purchasing.
5. Free Downloads
Free digital products are provided “as is” and are not eligible for refunds or support claims unless otherwise stated.
6. Refund Request Process
If you believe you qualify for a refund, please contact us within 7 days of purchase and include:
- Order number or invoice ID
- Product name
- Clear explanation of the issue
- Screenshots or supporting proof (if applicable)
📧 Email: info@cre8so.com
We aim to respond within 3–5 business days.
7. Chargebacks & Payment Disputes
Initiating unauthorized chargebacks or disputes without first contacting Cre8so may result in:
- Account suspension
- Loss of access to purchased products
We strongly encourage contacting us directly to resolve any issue.
8. Policy Updates
Cre8so reserves the right to modify this Refund Policy at any time.
Changes become effective immediately upon posting on this page.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact:
Cre8so Support
📧 info@cre8so.com
🌐 https://cre8so.com