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Support Specialist
RemoteContract$30k – $50kOpen now
When something goes wrong for a buyer or creator, you're the person who makes it right. We're looking for a Support Specialist who is calm under pressure, writes clearly, and understands enough about how web products work to diagnose issues quickly — without needing engineering to hold their hand every time.
Apply now →What you'll do
- Handle first-line support tickets across email and live chat, resolving buyer and creator issues related to downloads, payments, and account access
- Triage and escalate bugs to the engineering team with clear reproduction steps and context
- Maintain and expand our help centre documentation so common questions become self-serve
- Track support metrics (CSAT, resolution time, ticket volume by category) and report weekly to leadership
What we're looking for
- 2+ years in a customer support, community management, or operations role at a tech or SaaS company
- Excellent written English — you write like a human, not a support bot
- Comfortable with digital payment concepts (how PayPal, refunds, and chargebacks work) and basic file/storage troubleshooting
- Experience with help-desk tools like Intercom, Zendesk, or Linear
Nice to have
- Experience supporting creators or sellers on a marketplace platform (Etsy, Gumroad, Fiverr, etc.)
- Ability to write help documentation in French or Swahili in addition to English
What we offer
Competitive salary in the range listed above, paid in USD. Fully remote with async-first culture. Meaningful equity in a pre-Series A company. $500 home-office setup budget. Learning & conference allowance. Work directly with founders — no corporate layers, no bureaucracy.