If your product was rejected, you will receive an email explaining why. There are two types of rejection on Cre8so.

Soft rejection (fixable)

A soft rejection means there is a specific issue that can be corrected. Common reasons include:

  • Preview images are too low resolution or unclear
  • The product file is missing an important format or is corrupt
  • The description is too vague or does not accurately represent the product
  • Tags are missing or inaccurate
  • Pricing seems significantly off-market

To fix and resubmit:

  1. Go to Studio > Products.
  2. Find the rejected product (it will show a REJECTED badge).
  3. Click Edit and address the issues mentioned in the rejection email.
  4. Click Resubmit for Review.

Hard rejection (final)

A hard rejection means the product cannot be listed on Cre8so. This is used for:

  • Copyright violations or plagiarized work
  • Duplicate products already listed on the platform
  • Quality that cannot be improved to meet our minimum standards
  • Content that violates our terms of service

Hard rejections are final. If you believe a hard rejection was made in error, email support@cre8so.com with your product details and a brief explanation. We will take a second look.