Because our products are digital files, all sales are final by default. However, we review every refund request fairly.
When we will issue a refund
- Broken or corrupted file — the file you downloaded is damaged and cannot be opened.
- Materially misleading description — the product is significantly different from what was described or shown in the previews.
- Duplicate charge — you were charged more than once for the same order.
- Technical issues preventing download — a platform bug stopped you from accessing a file you paid for, and our team could not resolve it.
When we will not issue a refund
- Changed your mind after downloading the file.
- Wrong license type — if you purchased a Personal License and need a Commercial License, contact us. We can help you upgrade rather than refund.
- Personal taste — the product works as described but you do not like the style.
- Incompatibility with software you did not check before buying (file types are listed on every product page).
How to request a refund
- Email support@cre8so.com.
- Include your order ID (found in Dashboard > Orders) and a description of the issue.
- We will reply within 24 hours.